Terms & Conditions

Last updated: 26/08/2026

 

These Terms & Conditions ("Terms") govern the provision of business consultancy services by The Business Operations Consultants ("we", "us", "our") to our clients ("you", "your").

 

By engaging our services, you agree to be bound by these Terms.

1. Our Services

1.1 We provide business consultancy and advisory services as agreed with you.

 

1.2 The specific services, scope of work, deliverables and timescales will be agreed with you before work begins, whether in writing, by email, proposal, quotation, statement of work or another agreed method.

 

1.3 We will use reasonable skill and care when providing our services.

 

1.4 Unless expressly agreed otherwise in writing, our services constitute professional advice and recommendations only. We do not guarantee any particular business, financial, operational or commercial outcome.

 

 

2. Client Responsibilities

2.1 You agree to provide us with accurate, complete and timely information reasonably required for us to provide the services.

 

2.2 You are responsible for reviewing information, recommendations and deliverables provided by us and for making your own business decisions.

 

2.3 Delays caused by your failure to provide information, approvals, access or instructions may affect agreed timescales.

 

 

3. Fees and Invoicing

3.1 Our fees will be agreed with you before the relevant work is undertaken.

 

3.2 Unless otherwise agreed in writing, we will issue an invoice after the relevant work or agreed stage of work has been completed.

 

3.3 Invoices must be paid within 14 days of the invoice date.

 

3.4 If an invoice is not paid by the due date, we reserve the right to suspend further services until payment has been received.

 

3.5 We reserve the right to charge interest and recover reasonable costs associated with late payment where permitted by applicable law.

 

3.6 Unless stated otherwise, our fees do not include VAT or other applicable taxes.

 

4. Changes to Services

4.1 If you request work outside the originally agreed scope, we may charge additional fees.

 

4.2 Where reasonably practicable, we will inform you of any additional charges before carrying out the additional work.

 

4.3 We may revise agreed timescales where changes to the scope of work or delays in receiving information from you make this necessary.

 

 

5. Cancellation and Termination

5.1 Either party may terminate an ongoing engagement by giving 30 days' written notice, unless a different notice period has been agreed in writing.

 

5.2 We may terminate or suspend the services immediately where you fail to make payment when due, provide materially misleading information, or otherwise seriously breach these Terms.

 

5.3 If the engagement ends before all agreed work has been completed, you remain responsible for paying for services properly performed and expenses reasonably incurred up to the termination date.

 

5.4 Nothing in this section affects any rights you may have under applicable consumer protection legislation where such legislation applies.

 

 

6. Intellectual Property

6.1 Unless otherwise agreed in writing, we retain ownership of our pre-existing materials, methodologies, templates, processes, frameworks, know-how and intellectual property.

 

6.2 Subject to payment of all amounts due, you may use materials specifically created for you as part of the agreed services for your own internal business purposes.

 

6.3 You must not reproduce, sell, distribute, license or commercially exploit our proprietary materials without our prior written consent, unless otherwise agreed in writing.

 

 

7. Confidentiality

7.1 Each party agrees to keep confidential information received from the other party confidential and to use it only for the purposes of the engagement.

 

7.2 This obligation does not apply to information that:

• is already publicly available through no breach of these Terms;

• was lawfully known to the receiving party before disclosure;

• is independently developed without using the confidential information; or

• must be disclosed by law or a competent authority.

 

7.3 We may use third-party service providers where reasonably necessary to provide our services, provided appropriate confidentiality obligations are maintained.

 

 

8. Data Protection

8.1 We will process personal data in accordance with applicable UK data protection legislation.

 

8.2 Where we process personal data on your behalf, the parties will comply with any additional data-processing requirements that apply to the engagement.

 

8.3 Further information about how we collect and use personal data should be set out in our Privacy Policy.

 

 

9. No Guarantee of Business Results

9.1 Business consultancy involves commercial and operational risks, and results can depend on factors outside our control.

 

9.2 We therefore do not guarantee increases in revenue, profits, efficiency, business valuation, customer numbers, funding, investment or any other particular outcome unless expressly agreed in writing.

 

9.3 You remain responsible for implementing decisions and recommendations arising from our services.

 

 

10. Liability

10.1 Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

 

10.2 Subject to clause 10.1, we will not be liable for indirect or consequential losses, loss of profits, loss of revenue, loss of business opportunities or loss of anticipated savings arising from the services, except where such exclusion is not permitted by law.

 

10.3 Subject to applicable law, our total liability arising out of or in connection with the services will be limited to the greater of (a) the fees paid or payable by you to us under the relevant statement of work during the 12 months preceding the event giving rise to the claim, and (b) £50,000.

 

10.4 You acknowledge that our advice is provided based on the information available to us and the circumstances known to us at the time.

 

 

11. Third-Party Services

11.1 Where our recommendations involve third-party products, platforms, contractors or service providers, you are responsible for deciding whether to engage them.

 

11.2 We are not responsible for the acts, omissions, availability, performance or terms of third-party providers unless expressly agreed otherwise in writing.

 

 

12. Force Majeure

12.1 We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, serious illness, failures of telecommunications or technology, industrial disputes, government action, or other events that could not reasonably have been anticipated or prevented.

 

 

13. Complaints

13.1 If you have a concern about our services, please contact us as soon as reasonably possible at:

                 

Email: hannah@tboconsultants.co.uk

Address: 2 Premier House, Sneyd Street, Leek, Staffordshire, ST13 5HP

 

 

13.2 We will consider complaints fairly and make reasonable efforts to resolve them with you.

 

 

14. Website Use

14.1 Information published on our website is provided for general information and does not necessarily constitute professional advice.

 

14.2 We make reasonable efforts to ensure that website information is accurate and up to date, but we do not guarantee that it is complete, current or free from errors.

 

14.3 You must not use our website for any unlawful purpose or attempt to interfere with its operation or security.

 

 

15. Changes to These Terms

15.1 We may update these Terms from time to time.

 

15.2 The version applicable to your engagement will generally be the version in force when you agree to the relevant services, unless otherwise required by law or agreed between us.

 

 

16. Governing Law

16.1 These Terms are governed by the laws of England and Wales.

 

16.2 The courts of England and Wales will have jurisdiction over disputes arising in connection with these Terms, subject to any mandatory rights you may have under applicable law.

 

 

17. Entire Agreement

17.1 These Terms, together with any written proposal, quotation, statement of work or other agreement expressly incorporated into them, constitute the agreement between you and The Business Operations Consultants concerning the relevant services.

 

17.2 If there is a conflict between these Terms and a specific written agreement for the services, the specific written agreement will take precedence to the extent of the conflict.

 

 

18. Contact

If you have any questions about these Terms, please contact:

 

The Business Operations Consultants

Email: hannah@tboconsultants.co.uk

Telephone: 07725084757

Address: 2 Premier House, Sneyd Street, Leek, Staffordshire, ST13 5HP

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